FREQUENTLY ASKED QUESTIONS

Are your products vegan? 

Yes Harper & Willow take pride in the fact that all of our milks, granola’s and muesli’s are vegan.

Are your products organic and gluten free? 

We are gloriously organic and gluten free in every product. We use the best ingredients and suppliers that we can find and our recipes are all organic, gluten-free and vegan. We believe in using the highest quality, best ingredients in all our products,

What type of sugars do you use in your granola? 

Organic coconut palm sugar is the only sugar we use. It is healthier, tastier and more nourishing with a gentle sweetness that is not overpowering.

Is your packaging recyclable? 

Absolutely. The packaging at Harper & Willow was designed to be fully recyclable! Our packaging consists of an outer cardboard box with a recyclable inner bag lining. Because we care about the impact we have on the environment, we are always exploring ways to minimise the impact on the environment with the packaging we use. Although this is not the cheapest option, we believe it is the best one.

I would like to cancel my order. 

As soon as your order is placed, it is made and dispatched so that it arrives to you as fresh and as delicious as possible. Unfortunately, this means we cannot guarantee that we can cancel or amend orders. Please contact us as soon as possible and we will do our best to assist you.

There is an issue with my order

If something is wrong with your order, please do contact us as soon as possible and we will do our best to assist you.

Do you offer returns or exchanges? 

At this time, we do not offer returns or exchanges. If you're unhappy with your order please contact us.

We value your custom. If there are any issues be they good or bad, or otherwise, please reach out and let us know, we will ensure that we set things right.